Privacy Policy

Last updated: 09-02-2026

House of Venera (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from houseofvenera.com (the “Site”).

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1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type

• IP address

• Time zone

• Cookies and similar technologies

• Pages or products you view

• Referring websites or search terms

This is referred to as Device Information.

When you make (or attempt to make) a purchase, we collect Order Information, including:

• Name

• Billing and shipping address

• Payment details (processed securely by third-party gateways)

• Email address

• Phone number

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2. How We Use Your Information

We use the collected information to:

• Fulfil orders (processing payments, shipping, invoices)

• Communicate with you regarding your order

• Provide customer support

• Screen orders for potential risk or fraud

• Improve and optimize our website experience

• Send promotional or marketing communications (only if you opt-in)

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3. Sharing Your Personal Information

We share your information with trusted third parties to help us operate our business, including:

• Shopify, our e-commerce platform

• Payment gateways and logistics partners

• Analytics providers (such as Google Analytics)

We may also share personal information to comply with applicable laws, regulations, legal processes, or governmental requests.

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4. Behavioural Advertising

We may use your information to provide targeted advertisements or marketing communications that we believe may be of interest to you.

You can opt out of targeted advertising through:

• Google Ads Settings

• Facebook Ad Preferences

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5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionalities of the Site.

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6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request deletion of this information.

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7. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

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8. Data Security

We take reasonable and appropriate security measures to protect your personal information. All payments are processed through secure, PCI-compliant payment gateways. We do not store your complete payment card details.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last updated” date.

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10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

House of Venera
Email: care@houseofvenera.com