Terms & Conditions

Last updated: 09-02-2026

Welcome to House of Venera. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About House of Venera

House of Venera is a premium boutique apparel brand where garments are thoughtfully designed and crafted in-house. Many of our products are made-to-order and may include customization or complimentary alteration services.

Throughout these Terms & Conditions, “we”, “our”, and “us” refer to House of Venera, and “you” refer to the customer or user of this website.

2. Use of Website

By using this website, you agree to:

  • Use the site for lawful purposes only

  • Not misuse or interfere with the website’s functionality

  • Not copy, reproduce, or exploit any content without permission

We reserve the right to restrict or terminate access if these terms are violated.

3. Product Information & Availability

We make every effort to display product descriptions, images, and pricing accurately. However:

  • Colours may vary slightly due to screen settings

  • Measurements are approximate

  • Minor variations may occur due to handcrafted production

Such variations are part of the nature of boutique and made-to-order garments and do not constitute defects.

All products are subject to availability, and we reserve the right to discontinue or modify products without notice.

4. Orders & Acceptance

All orders placed on our website are subject to acceptance.

We reserve the right to:

  • Refuse or cancel orders at our discretion

  • Cancel orders in cases of incorrect information, suspected misuse, or non-genuine activity

Once an order is confirmed and enters production, it cannot be modified or cancelled.

5. Pricing & Payments

  • All prices are listed in Indian Rupees (INR), unless stated otherwise

  • Prices are subject to change without prior notice

  • Payments must be completed at checkout through secure payment gateways

House of Venera does not store your complete payment card details.

6. Made-to-Order, Customization & Alterations

Many of our garments are made-to-order and may include customization or complimentary alterations.

By placing such an order, you acknowledge that:

  • Production timelines may be longer

  • Customized or altered products are created exclusively for you

  • Such products are not eligible for return, exchange, or refund

Please review all details carefully before confirming your order.

7. Shipping & Delivery

Orders are processed and shipped as outlined in our Shipping Policy. Delivery timelines provided are estimates and may vary due to courier or external factors beyond our control.

Customers are responsible for providing accurate and complete shipping information.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our:

  • Returns & Exchange Policy

  • Refund Policy

By placing an order, you agree to these policies in full.

9. Order Refusals & Non-Delivery

Orders refused at the time of delivery or returned without prior approval may not be eligible for refunds or re-dispatch.

To ensure fair service for all customers, we reserve the right to limit services in rare cases of repeated order refusals or policy misuse.

10. Intellectual Property

All content on this website, including designs, images, logos, text, and graphics, is the intellectual property of House of Venera.

You may not use, copy, or reproduce any content without prior written consent.

11. Limitation of Liability

House of Venera shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the value of the order placed.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information.

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the website after changes constitutes acceptance of the revised terms.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

House of Venera
Email: care@houseofvenera.com