Shipping Policy

Last updated: 09-02-2026

At House of Venera, each garment is crafted in-house with a strong focus on quality, fit, and detail. As many of our products are made-to-order, customized, or altered, shipping timelines may vary. This Shipping Policy explains how and when your order will be processed and delivered.

1. Order Processing Time

All orders placed with House of Venera are processed after payment confirmation.

  • Standard processing time: 5–6 business days

  • This includes production, quality checks, and packaging

Please note that orders involving customization or free alteration services may require additional processing time, depending on the nature of the request.

2. Customization & Alteration Orders

We specialize in custom-made apparel and offer free alteration services to ensure the best possible fit.

  • Customization or alteration requests may extend the processing time beyond 5–6 business days

  • The exact timeline depends on:

    • Complexity of customization

    • Number of alterations requested

    • Production workload at the time of order

We appreciate your patience, as these steps allow us to deliver garments that meet our quality standards.

3. Shipping Time & Delivery

Once your order has been processed and dispatched:

  • Delivery timelines depend on your location and the courier partner

  • Estimated delivery times will be shared once the order is shipped

  • Delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout

  • Any promotional free-shipping offers will be clearly communicated on the Site

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipment confirmation email

  • Tracking details to monitor your delivery status

Please allow some time for tracking information to become active after dispatch.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

House of Venera will not be liable for delays or non-delivery caused by incorrect or incomplete addresses.

7. Delays & Exceptions

While we aim to meet estimated timelines, delays may occur due to:

  • Custom production or alteration requirements

  • High order volumes

  • Courier or logistics issues

  • Force majeure events

In such cases, we will make reasonable efforts to keep you informed.

8. International Shipping (If Applicable)

For international orders:

  • Delivery timelines may vary based on destination

  • Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer

9. Contact Us

For questions regarding shipping timelines, customization status, or order tracking, please contact us at:

Email: care@houseofvenera.com